Shipment Policy – GoldenSparkJewel
Effective Date: January 18, 2025

GoldenSparkJewel is dedicated to providing efficient and reliable shipping services for all orders. Our Shipment Policy outlines our shipping procedures, options, and delivery times to ensure you have a smooth experience when receiving your products. Please review this policy carefully to understand how we handle the shipment of your order.

1. Shipping Methods and Delivery Options

GoldenSparkJewel offers various shipping methods to accommodate our customers’ needs. Shipping fees are calculated at checkout based on the delivery location, weight of the package, and the selected shipping method.

Domestic Shipping (Within the U.S.)

  • Standard Shipping: 3-7 business days.
  • Expedited Shipping: 2-4 business days.
  • Express Shipping: 1-2 business days.

International Shipping
GoldenSparkJewel offers international shipping to many countries worldwide. Shipping times for international orders may vary based on your location and customs processing. Estimated delivery times for international orders are typically 7-14 business days, but delays may occur due to customs clearance or local postal services.

Free Shipping
We occasionally offer promotions that include free shipping. The terms and conditions for free shipping will be outlined at the time of the promotion.

2. Order Processing Time

All orders are processed during regular business hours, Monday through Friday, excluding public holidays. Once we receive your order, we will begin processing it within 1-3 business days. Custom or engraved items may take additional time for processing.

Please note that the processing time is separate from the delivery time. Orders are only shipped once they have been fully processed, and tracking information will be provided when the order is dispatched.

3. Shipping Costs

Shipping costs are determined during checkout based on the destination, weight, and size of your order. Shipping fees for expedited and express shipping will be higher than standard shipping options. You will see the total cost of shipping before completing your purchase.

For international shipments, please be aware that you may incur additional customs duties, taxes, or import fees depending on the laws of your country. These fees are not included in the shipping cost and are the responsibility of the customer.

4. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur due to unforeseen circumstances such as extreme weather conditions, postal strikes, customs delays, or holidays. GoldenSparkJewel is not responsible for any shipping delays that occur once the order has been shipped.

If your package is delayed, we will do our best to provide updates and assist with resolving the issue. You can track your order using the tracking information provided in your shipping confirmation email.

5. Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email with tracking information. You can use the tracking number provided to monitor the status of your delivery. Please note that it may take 24-48 hours for tracking information to update.

For international orders, please be aware that some shipping carriers may not offer full tracking services outside the United States. If tracking information is unavailable, please contact our customer service team for assistance.

6. Shipping Address Accuracy

To ensure timely and accurate delivery, please double-check the shipping address you provide during checkout. GoldenSparkJewel is not responsible for delays or errors that occur due to incorrect or incomplete address information.

If you notice an error in your shipping address, please contact us immediately to update your order. Once the order has been shipped, we cannot make any changes to the address.

7. Lost or Stolen Packages

GoldenSparkJewel is not responsible for lost or stolen packages once they have been delivered to the address provided by the customer. However, we will assist you with filing a claim with the shipping carrier if your package is lost or stolen.

If you suspect that your package has been lost or stolen, please contact our customer service team as soon as possible. We will work with the shipping carrier to investigate the issue.

8. International Customs and Import Taxes

For international orders, the recipient may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Customs policies vary by country, so we recommend that you check with your local customs office for more information before placing an order.

9. Contact Information

If you have any questions or need assistance with shipping, please contact us: