Refund and Returns Policy – GoldenSparkJewel
Effective Date: January 18, 2025

Thank you for choosing GoldenSparkJewel for your jewelry needs. We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

1. Returns and Exchanges

We offer a 30-day return and exchange policy for all items purchased from our website, excluding custom or engraved pieces. If you are not satisfied with your order, you may return the item(s) in their original condition (unused, unworn, and undamaged) for a full refund or exchange.

To initiate a return or exchange:

  • Contact us within 30 days of receiving your order at info@goldensparkjewel.com or call our customer service team at 505-555-0147. Please include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  • Ship the item(s) back to us in the original packaging. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.
  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they are in their original condition. If the item(s) are returned in perfect condition, we will process your refund or exchange.

2. Refunds

Refunds will be processed to the original payment method used for the purchase. Once your return is approved, please allow 5-7 business days for the refund to be reflected on your account.

  • Defective or Damaged Items: If your item is defective or damaged upon arrival, please contact us immediately, and we will arrange for a replacement or refund at no extra cost to you. You may also be required to provide photographic evidence of the damage.
  • Non-returnable Items: Custom, engraved, or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

3. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. If the item has not yet been shipped, we will cancel your order and issue a full refund. However, once the item has been shipped, the cancellation will no longer be possible, and you will need to follow the return procedure outlined above.

4. Non-refundable Items

The following items are non-refundable:

  • Custom-made, engraved, or personalized jewelry
  • Gift cards
  • Sale or clearance items

5. Exchanges

If you would like to exchange an item for a different size or style, please follow the return procedure outlined above and contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

6. Damaged or Defective Items

In the unlikely event that your item arrives damaged or defective, please notify us immediately. We will gladly offer a replacement or full refund, including return shipping costs. Please provide photographs of the damage or defect to facilitate the claims process.

7. Shipping Costs

You are responsible for the return shipping costs, unless the item is defective or we made an error in your order. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

8. Contact Information

If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to us using the following contact information:

We value your business and strive to ensure that you are completely satisfied with your purchase. Thank you for choosing GoldenSparkJewel!