Refund and Returns Policy for Golden Spark Jewel

Effective Date: December 10, 2024

Thank you for shopping at Golden Spark Jewel. We strive to provide our customers with high-quality jewelry and excellent service. If for any reason you are not satisfied with your purchase, we are here to help you with our straightforward return and refund policy.

1. Return Policy

We offer returns on most items purchased through our website goldensparkjewel.com under the following conditions:

  • Eligibility: Items are eligible for return within 30 days from the date of delivery.
  • Condition: The item must be unused, in its original condition, and with all tags, packaging, and accessories intact.
  • Exclusions: Custom-made jewelry, special orders, and sale or clearance items are non-returnable.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact our customer service team at info@goldensparkjewel.com or call us at (505) 555-0147.
  2. Provide your order number and details of the item you wish to return.
  3. Our team will provide you with instructions for returning the product.

3. Refund Policy

  • Refund Process: Once we receive your returned item and it has been inspected, we will process your refund to the original method of payment.
  • Refund Timeframe: Refunds typically take 5–7 business days to be processed after the return is approved.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the item you wish to receive.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@goldensparkjewel.com or call (505) 555-0147 within 7 days of receiving the product. We will arrange for a replacement or refund as appropriate.

6. Shipping Costs

Customers are responsible for return shipping costs, except when the return is due to an error made by us.

7. Contact Us

If you have any questions or need further assistance with your return or refund, please contact us at: