Sales Policy – GoldenSparkJewel
Effective Date: January 18, 2025

Welcome to GoldenSparkJewel! Our Sales Policy outlines the terms and conditions that govern the purchase of products from our website, www.goldensparkjewel.com. Please read this policy carefully before making any purchases to ensure you understand the process and your rights as a customer. By purchasing from GoldenSparkJewel, you agree to abide by these terms and conditions.

1. Product Availability and Pricing

GoldenSparkJewel strives to provide accurate information regarding the availability and pricing of our jewelry items. However, we cannot guarantee that all products listed on our website will always be in stock or available for purchase. We reserve the right to change the prices, product descriptions, and availability of items at any time without notice.

  • Prices: All prices on our website are listed in US dollars and include applicable taxes. Shipping fees may apply and will be calculated during checkout. Prices are subject to change based on promotional offers, discounts, or market fluctuations.
  • Product Descriptions: We make every effort to provide accurate descriptions and images of the products on our website. However, slight variations in color, size, and appearance may occur due to monitor settings, lighting, or handcrafting of jewelry pieces.

2. Order Processing

When you place an order on our website, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order. However, please note that this does not guarantee that your order will be processed and shipped.

  • Payment: Payments must be made at the time of purchase. We accept various payment methods, including credit and debit cards, PayPal, and other secure payment gateways.
  • Order Review: After receiving your order, we will verify your payment, process your order, and prepare it for shipment. If there are any issues with your payment or the availability of the item, our customer service team will contact you promptly.
  • Order Confirmation: Once your order has been processed, you will receive a shipping confirmation email with tracking information for your package.

3. Shipping and Delivery

We strive to provide timely and reliable shipping. GoldenSparkJewel offers various shipping options depending on your location. Shipping fees will be calculated at checkout based on the delivery method and destination.

  • Processing Time: Orders are typically processed within 1-3 business days. Custom or personalized orders may take longer to process.
  • Delivery Time: Delivery times vary depending on the shipping method chosen and the destination. Domestic orders usually take between 3-7 business days, while international shipping may take longer.
  • Shipping Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party shipping carriers, customs processing, or unforeseen events such as natural disasters or strikes.

4. Cancellations and Modifications

You may cancel or modify your order only before it has been processed and shipped. If you wish to cancel or change an order, please contact us immediately at info@goldensparkjewel.com or call 505-555-0147. Once the order has been shipped, we are unable to make any changes, but you can return the item in accordance with our Refund and Returns Policy.

5. Discounts and Promotions

From time to time, GoldenSparkJewel may offer promotions, discounts, or special deals. These promotions are subject to specific terms and conditions, and we reserve the right to end or modify any promotion at any time. Discount codes must be entered during checkout to be applied, and they cannot be combined with other offers unless otherwise specified.

6. Customer Support

If you have any questions or issues related to your order, please contact our customer service team. We are here to assist you and ensure that your experience with GoldenSparkJewel is a positive one.

7. Return and Refunds

If you are not fully satisfied with your purchase, please refer to our Refund and Returns Policy, which explains how to return or exchange items and request a refund. Please note that custom or personalized jewelry items are non-refundable unless defective or damaged.

8. Liability

GoldenSparkJewel is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. We are also not responsible for damages or losses caused by third-party shipping services.

9. Intellectual Property

All content on our website, including product images, logos, and text, is the property of GoldenSparkJewel. Unauthorized use or reproduction of this content is prohibited.